Talk to Us: We're Real People
No bots. No ticket queues. No "your inquiry is important to us" autoresponders. If you've found an error, spotted a new casino worth testing, or just want to tell us something about your experience – send it to a human who'll actually read it.
“I’m Melbourne-based, hold an Economics degree, and have been taking a scalpel to the Aussie gambling market since 2012. Pokies testing is my main game – I run real-money audits on every site to call out payout speeds and track down predatory wagering traps before everyday punters get caught out.”
– Steve Thompson, Lead iGaming Auditor
What to Include When You Write
| Reason for Contact | What to Include |
|---|---|
| 🔍Report an Error | The page URL and the specific piece of information that's wrong or outdated. Bonus amounts, wagering requirements, withdrawn payment methods – anything. We fix confirmed factual errors within 48 hours. |
| 🎰Casino Feedback | Your hands-on experience at a site we've reviewed – whether positive or negative. Real player data is the only thing that improves our Six Pillar ratings over time. Include the casino name and what specifically happened |
| 📋Suggest a Site | Found an Australian-facing casino that isn't on our testing list? Send us the name and URL. We'll add it to our queue and test it with our own AUD before publishing anything. |
| 💼Media & Business | Commercial enquiries, data requests, affiliate and partnership discussions. See contact details below – use the appropriate address to reach the right person. |
Direct Contact
⏱ We’re a small team of humans. We typically respond within 24-48 business hours.
PokiesAustralia.com is an independent review site – we are not affiliated with, employed by, or in any way representing the casinos we review. There are some things we simply cannot do:
❌ We cannot process or expedite your withdrawals
❌ We cannot unlock a suspended player account
❌ We cannot reverse a declined bonus or change a game outcome
❌ We cannot act as a mediator in a legal dispute with a casino
If you have a dispute with a casino, contact the licensing authority listed in our review of that site – typically Curaçao eGaming. or Anjouan Gaming. They are the appropriate regulatory escalation point.
If Your Message is About a Gambling Problem
Please reach out to professional support services directly – they’re equipped to help in ways we’re not. Help is free, confidential, and available every hour of every day.
- 📞 Gambling Help Online: 1800 858 858 – 24/7 free counselling
- 🚫 BetStop National Self-Exclusion Register – betstop.gov.au
- 💬 Gambling Help Online Chat – gamblinghelponline.org.au